SAAVEE Policies
Return & Refund Policy
Last updated: [Date]
Operational policy draft for website publication. Replace remaining bracketed placeholders and obtain professional legal advice before treating this as final.
Overview
At SAAVEE, we want you to be happy with your purchase. If there is an issue with your order, our support team will help you through the applicable return or resolution process.
Return Eligibility
Eligible products may be returned within [X days] of delivery, subject to the conditions below.
- Unused
- Unwashed
- Undamaged
- Free from stains, odours, hair or other signs of use
- Returned with original packaging, tags and accessories where applicable
The product should remain in resalable condition unless the return relates to a manufacturing defect, incorrect item or damage during delivery.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective or incorrect product, please contact us within [X hours/days] of delivery.
- Order number
- Description of the issue
- Clear photographs or video showing the problem
- Product packaging photographs where relevant
Once reviewed, we may offer a replacement, exchange, refund or another suitable resolution.
Non-Returnable Situations
- The product has been used or washed
- The product is damaged after delivery due to misuse
- Original packaging or tags are missing
- The product has stains, odours or signs of use
- The return request is submitted outside the permitted period
- The product falls into a hygiene-sensitive category designated non-returnable after opening
Any category-specific restriction should be clearly disclosed on the relevant product page.
Return Approval
Submitting a return request does not automatically guarantee approval. Returned items may be inspected after receipt. Refunds or replacements are processed after the return is verified as meeting the applicable conditions.
Refunds
Approved refunds will generally be issued to the original payment method used for the order. Refund processing may take approximately [X-Y business days] after approval. Your bank or payment provider may require additional time to reflect the amount.
Shipping Charges
Original shipping charges, reverse pickup charges or other deductions may apply depending on the reason for return and the applicable order terms. If the return is due to our error, such as an incorrect or damaged item, reasonable return costs will generally be borne by SAAVEE.
Email / Contact: saaveetech@gmail.com · +91 6284740559